Active Gen Help Desk

Feedback & Complaint Center

We value your voice. Choose your persona, describe your suggestion or complaint, and submit. You can track your ticket resolution live using your unique tracking ID.

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Fill in the form to register your feedback or complaint.

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Contact details are visible. This helps coaches or staff get back to you directly if clarifications are needed.

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Ticket Status Lookup
Search using your tracking ID to view progress.
Submission Guidelines

1. Urgent Safety issues should be flagged as a Complaint under the Safety category.

2. Proof Uploads: Visual proof (photos of broken facilities, scheduling conflicts) speeds up our review process.

3. Resolution Times: We aim to review suggestions within 48 hours and resolve complaints within 5 working days.